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Bomb Threat!

Q. I never thought it would happen, but we had a bomb threat last week. Our receptionist hung up and called the police. Is this the best action to take after a bomb threat? Do you have any tips on how best to handle a phoned bomb threat?

A. Keep the caller on the line for as long as possible. Try and record every word spoken by the person, especially:

-- Caller's gender and approximate age
-- Bomb facts: when will it go off; exact location
-- Whether the call is local or long distance
-- Caller's voice characteristics: loudness, pitch, speed
-- Background noise: traffic, voices, etc.

Inform the caller that the building is occupied and detonation of the bomb could result in death or serious injury to many innocent people.

For more information, check out Quality America's HELP Book.

Posted by Quality America on September 17, 2007 | Comments (0)


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