from Quality America
are specifically tailored to medical practices (click here
Sales Training Seminars). Our seminars are conducted using
state of the art technology and provide a stimulating, interactive
environment which enhances the learning process. We are pleased
to present several seminars as part of our Medical Practice
Series (2005 titles and descriptions below).
time and money by calling in the experts to perform OSHA-mandated
yearly retraining for employees. Quality America offers three
kinds of OSHA training seminars: a beginner's seminar, an
annual retraining seminar and a "train-the-trainer"
Dunn speaks by invitation only. Seminars are typically
sponsored by manufacturers or distributors. Fees for
customer seminars are $3950/day plus travel expenses. Fees
include master copy of handouts; approximately 50 pages per
session (sponsor responsible for copies made for attendees).
or LCD with cable connection for a laptop. Hand-held wireless
Base rate: $3950/day plus travel expenses.
Master copy (average 25-50 pages per session) provided
to sponsor at least 2 weeks prior to session. Sponsor is responsible
for making copies to distribute to attendees.
Education Credits: P.A.C.E. Continuing Education
Credits and Certificates of attendance are awarded to all
participants at the end of the session.
OSHA Seminars (below) | Physician Office Laboratory Seminars (below)
Basic Training Seminar
Length: 1-3 hours (can be customized for sponsor)
session introduces healthcare workers to OSHA's General Safety
regulations, Bloodborne Pathogens Standard and Hazard Communication
Standard. Participants learn how and when to utilize personal
protective clothing and equipment, how to handle biohazardous
waste, how to protect themselves from dangerous chemicals
at work and how to respond to emergencies, such as fires.
Length: 2-3 hours
fun and informative sessions fulfills OSHA’s requirements
for yearly training of all health care workers. Come learn
the latest about the Bloodborne Pathogen Standard, the Hazardous
Communication Standard, and OSHA’s TB regulations. Find out
whether your facility is in compliance with the new safety
needle legislation and whether your current Emergency Action
Plan will be effective in the event of a catastrophe.
you've attended boring, irrelevant OSHA seminars in the past
that simply reiterate the Federal Register, come to this session
to get fast, practical advice about procedures to ensure worker
safety and avoid stiff OSHA fines. The instructor, Dr. Sheila
Dunn will demonstrate and reinforce safety concepts required
for healthcare workers.
provided include over 20 pages of useful OSHA information.
Ample time will be provided for Q & A. Two P.A.C.E.
Continuing Education Credits and Certificates of attendance
are awarded to all participants at the end of the session.
For all healthcare personnel, including practice managers,
physicians and safety coordinators
Length: 2-3 hour
Description: This two hour session teaches your OSHA
safety officer how to present an interactive, informative
OSHA yearly retraining seminar that meets OSHA requirements.
Includes sample handouts, exercises, training documentation
log and a test. Covers general health and safety requirements,
Bloodborne Pathogen standard, Hazard Communication standard,
and TB requirements. A basic knowledge of OSHA requirements
and a medical background (preferably nursing or laboratory)
customized programs are available upon request. Continuing
education credits (PACE) are awarded to participants. Current
titles in the Quality America Medical Practice Seminar Series
Up on Medical Mistakes….Managing
Risk in Your Workplace
Length: 1 hour
Description: The media barrages the American public
with outrageous medical bloopers such as contracting hepatitis
from their doctor's office, getting the wrong limb amputated
or undergoing a procedure where the surgical drape catches
fire and permanently maims the patient.
percent of physicians and 42 % of the public report experiencing
a medical error themselves, or have had one affect a family
member. As healthcare providers, we need to take serious and
immediate steps toward assuring quality healthcare at every
this session, we'll examine the most common types of medical
errors that occur nationwide. Then, we will look at the Joint
Commission on Accreditation of Healthcare Organizations (JCAHO)
National Patient Safety Goals. Finally, we will discuss focused,
practical recommendations to reduce specific health care errors
in your facility.
Get Stuck with Unsafe Needles: Meet OSHA's New Requirements!
Length: 1-2 hours
Description: This fun and informative session will
bring you up to date with OSHA’s newest safety requirements,
including those for sharps with built-in safety features.
OSHA's amended Bloodborne Pathogens Standard requires evaluation
and implementation of sharp products with built-in safety
features. Learn the - who, what, where, when and how of evaluating
safety devices for your health care facility.
will also gain valuable advice about what to look for when
selecting safety products and why one product may not be ideal
for all circumstances or in every department. Samples of several
products will be shown and demonstrated. Find out what OSHA
considers a reasonable excuse for not converting to safety
products from traditional sharps. Finally, you will receive
financial justification to convince management to adopt these
more expensive products.
Length: 1 hour
Description: Each day more than 9,000 healthcare
workers are injured or verbally or physically attacked on
the job. OSHA can cite medical facilities under the General
Duty Clause for failing to provide a workplace free from recognized
hazards. This includes preventing and controlling the hazard
of workplace violence. While your workplace may never come
face to face with workplace violence, it can and does occur
in even the best of workplaces. The best approach to workplace
violence is to stop it before it happens, by dealing effectively
with acts of aggression that can snowball into full-fledged
most effective line of defense against workplace violence
is a well-prepared workforce. You can best prepare by gaining
confidence in your abilities to do so. This is not a physical
self-defense course. Instead, you will learn to:
Recognize and respond to early warning signs of anger or
Use body language and communication to defuse hostility.
Set firm, direct limits while remaining respectful and polite.
Give bad news in the safest and most professional manner.
Know how and where to report workplace violence.
Control for Ambulatory Medical Practices
Length: 1 hour
Description: Come to this fast-paced, fun seminar to
learn about practical steps to take to ensure that patients
and staff are protected from infectious diseases. Adapting recommendations
from the Centers for Disease Control and Prevention to ambulatory
medical settings, we’ll discuss staff immunization, hand hygiene,
instrument reprocessing, sterilization techniques, disinfecting
patient areas and liquid medical waste disposal. Sensible measures
to protect staff and patients from respiratory diseases will
also be covered.
Office Labortory Testing Seminars
to Office-Based Testing: Regulations and Reimbursement
to this fun and interactive session to be sure you're meeting
regulatory requirements and that you are getting reimbursed
adequately for office-based testing. You'll learn about the
practical aspects of the new final CLIA regulation (released
in late January 2003) and how it impacts costs, personnel
and quality requirements for testing. Come prepared to ask
questions about your specific testing issues. From this information,
you can determine which tests make sense to perform in your
office for both clinical and economic reasons. Handouts are
extensive and include all the information you need to know
to meet regulatory requirements and code for basic laboratory
for Success in POL Negotiations
Length: 1 hour
office-based laboratories are experiencing payment reductions
or outright denial for reimbursement from certain managed
care organizations (MCOs). During this session, participants
will find out not only how to locate and understand contract
provisions involving the laboratory, but how to change unfavorable
provisions. Participants will learn to negotiate reimbursement
for office-based testing using the “ready - aim- fire” approach
using both a letter and a formal meeting. Finally, basic negotiation
skills are reviewed. Be proactive - the future of your POL
may depend on it!
a POL Consultant
Length: 1 hour
you entertained the idea of consulting to POLs? If so, come
to this practical, no-holds-barred seminar from someone who
is in the trenches to learn whether or not you want to take
the plunge. You’ll find out whether you have an entrepreneurial-type
personality required to make a living consulting. We’ll also
discuss the technical skills required, how to structure your
business, and how to market and bill for your services to
ensure long-term success.
Length: 1 hour
informal session discusses issues pertinent to those who currently
consult to POLs. Most consultants work alone and could greatly
benefit from group “business planning”. Come prepared to meet
with your peers and share ideas for mutual success. Potential
topics include additional revenue-generating services to consider
adding to your repertoire, pricing structures and sales and
marketing strategies. Bring several issues to discuss to this
session, which is moderated by a consultant who employs a
staff of 7 and has run a successful consulting firm since