Medical Practice Seminar SeriesQuality America's seminars are specifically tailored to medical practices. Our seminars are conducted using state of the art technology and provide a stimulating, interactive environment which enhances the learning process. We are pleased to present several seminars as part of our Medical Practice Series (titles and descriptions below). Additionally, customized programs are available upon request. Continuing education credits (PACE) are awarded to participants. |
|
Building a Customer Service Program for Medical Practices
Excellent customer service is essential to not only compete in today's marketplace, but also to increase bargaining power with managed care. In this seminar, you will learn how to implement customer service strategies that successful practices use to discreetly but actively market to their customers. These strategies consist of assessing patient satisfaction via surveys, changing the way you provide services based on patient feedback, getting all members of the practice to buy into your customer service program, and training front-line employees (including physicians!) in the nuances of excellent service. Includes discussions about patient waiting time, telephone service and etiquette, appointment scheduling, dealing with irate patients, physician rapport, and patient satisfaction surveys. Whether you call it customer service, patient-focused care, or patient satisfaction, it does pay off!
Negotiating Payment for POL Testing from MCOs
Many office-based laboratories are experiencing payment reductions or outright denial for reimbursement from certain managed care organizations (MCOs). This session discusses managed care economics as it pertains to laboratory testing at the point of care (e.g., POLs). Actual documents (letters to providers, contracts, etc.) from MCOs are provided to demonstrate the limitations currently placed on POL testing. During this session, participants will find out how to locate and understand contract provisions involving the laboratory and how to change unfavorable provisions. Finally, participants will learn to negotiate reimbursement for office-based testing using our proven "ready-aim-fire" approach.
"We Make Compliance Easy."
|